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What You Need to Know Before You Play

Access to bovegas is subject to state law and is available only where local law permits — so before you open an account, these terms set out your rights, our obligations, and how we handle your data.

State-dependent accessPayPal, Venmo, Play+ coveredAccount data rightsUS players onlyContact paths included
bovegas What You Need to Know Before You Play
ACCOUNT SECURITY

How We Handle Your Data and Account Safety

We collect only the data necessary to run your account, verify your identity, and process payments through PayPal, Venmo, and Play+. Your data is not sold to third parties. Account security relies on session-based authentication — each login on a new device triggers a verification step before the session is active. You have the right to request a copy of the data we hold on your account at any time by contacting support via email.

Cookie Policy

We use session and analytics cookies. You can adjust cookie preferences through your browser settings at any time. Disabling cookies may affect account login persistence across devices.

Data Retention

Account data is retained for the period required by applicable law. After account closure, we hold the minimum record needed to satisfy legal and audit obligations, then delete the rest.

Payment Data Handling

Payment credentials for PayPal, Venmo, and Play+ are never stored on our servers in raw form. Transactions are tokenized at the point of entry and processed through the respective payment rail.

Requesting Changes

To correct inaccurate account data or request deletion, contact us by email with your account ID and the specific change you need. We aim to respond within the timeframe required by applicable law.

POLICY CONTACT

How to Reach Us About Legal Matters

If you have a question about your rights under these terms, want to request a copy of your account data, or need to dispute a policy decision, we have three contact paths available. Use the one that fits the urgency of your issue — live chat moves fastest for account-specific questions, while email creates a written record that works well for formal requests. For players in New York, all three channels are available and responses are handled in the order they are received.

Live Chat Open the chat window from any page in your account. Agents can pull up your account record and address most policy questions in a single session without needing a callback.
Email Support Send a formal request or data inquiry to our support address. Email is the right path when you need a written record of the exchange or are submitting an identity document.
Account Settings Some policy actions — like updating your contact details or reviewing your stored payment methods — can be completed directly inside your account without contacting support at all.

Common Questions About Our Terms and Policies

These are the questions we hear most often from account holders who want to understand their rights, how their data is used, and what the legal framework means for their account day to day.

Access depends on the laws of the state you are in. We do not operate under a federal licence and do not claim legality in every US state. Check your state's current online gaming rules before opening an account.

Yes. Email our support team with your account ID and a written data access request. We will respond within the period required by applicable law and send you the relevant records in a readable format.

Payment credentials are tokenized at the point of entry and processed directly through the PayPal or Venmo rail. We do not store raw payment credentials on our servers at any stage of the transaction.

Contact support via live chat or email to request account closure. After closure, we retain the minimum record required by law for audit purposes, then delete the remaining personal data per our retention schedule.

Submit a written dispute by email, including your account ID and the specific decision you are contesting. Email creates a documented record and is the correct channel for formal policy disputes.

We post the current version of our terms on this page. Significant updates may also be communicated via the email address on your account. Continuing to use your account after an update means you accept the revised terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.